Refund Policy

We do not refund a change of mind once work has started. Each photo is made to order for your specific product, so once we have begun building a scene the work cannot be resold or reused.

If you are not happy with a photo we have delivered, two revisions per photo are included and that is how we put it right. Tell us what is wrong and we will adjust it.

If you cancel before we have started, we refund in full.

Full marketing runs on a two month minimum term.

Months already paid are not refunded, including if you decide to stop partway through a month.

After the two month minimum you can stop any time before your next monthly payment. The month you have already paid for is not refunded and we finish out that month’s work.

Ad spend is not ours to refund. It is paid by you directly to Meta or Google on your own account, and it never passes through us. Any refund of ad spend is a matter between you and the platform.

Nothing in this policy limits your rights under the Australian Consumer Law.

If a service we supply is not delivered, is not what we described, or is not of acceptable quality, you are entitled to a remedy. Depending on how serious the problem is, that may be having the work redone, or a refund. These rights apply regardless of anything in this policy, and we will honour them.

If you believe something has gone wrong, contact us first at torek.trade@gmail.com. We would rather fix it than have it become a dispute.

torek.trade@gmail.com